OURA Innovation Award / en Â鶹ֱ²¥app Mississauga registrar team receives OURA Innovation Award   /celebrates/u-t-mississauga-registrar-team-receives-oura-innovation-award <span class="field field--name-title field--type-string field--label-hidden">Â鶹ֱ²¥app Mississauga registrar team receives OURA Innovation Award &nbsp;</span> <div class="field field--name-field-awards-type field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/celebrates/awards-type/community" hreflang="en">Community</a></div> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span>lanthierj</span></span> <span class="field field--name-created field--type-created field--label-hidden"><time datetime="2023-03-09T17:01:22-05:00" title="Thursday, March 9, 2023 - 17:01" class="datetime">Thu, 03/09/2023 - 17:01</time> </span> <div class="field field--name-field-awards-people field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/celebrates/awards-people/staff" hreflang="en">Staff</a></div> </div> <div class="field field--name-field-awards-campus field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/celebrates/awards-campus/mississauga" hreflang="en">Mississauga</a></div> </div> <div class="field field--name-field-awards-tags field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/taxonomy/term/6909" hreflang="en">Ontario University Registrars’ Association</a></div> <div class="field__item"><a href="/taxonomy/term/6910" hreflang="en">OURA Innovation Award</a></div> </div> <div class="field field--name-field-image-orientation field--type-list-string field--label-hidden field__item">landscape</div> <div class="field field--name-field-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/media/innovation-award.jpg" width="750" height="500" alt="&quot;&quot;"> </div> <div class="clearfix text-formatted field field--name-field-cutline-long field--type-text-long field--label-hidden field__item">Lynne Hsueh, Olha Fihol and Lorretta Neebar, members of the UTM AskRegistrar team, with the Chair of OURA Serge Demers (photo by Andrea McGee)</div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><span style="background:white"><span style="vertical-align:baseline">The Ontario University Registrars’ Association (OURA) has recognized the outstanding work&nbsp;<span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlContextualSpellingAndGrammarErrorV2, url(/taxonomy/term/6910/feed/&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">of t</span></span></span></span></span></span><span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlContextualSpellingAndGrammarErrorV2, url(&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">he</span></span></span></span></span></span><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"> University of Toronto Mississaugua Registrar Team</span></span></span><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"> with the OURA Innovation Award for the UTM </span></span></span><span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlSpellingErrorV2, url(&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">AskRegistrar</span></span></span></span></span></span><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"> Project.</span></span></span> </span></span></p>__<p class="paragraph"><span style="background:white"><span style="vertical-align:baseline">The team includes<span data-contrast="none" style="user-select:text" xml:lang="EN-CA"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="font-variant-ligatures:none !important"><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">:<b> </b></span></span></span></span></span></span></span><b><span data-contrast="none" style="user-select:text" xml:lang="EN-CA"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="font-variant-ligatures:none !important"><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">Lorretta </span></span></span><span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlSpellingErrorV2, url(&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">Neebar</span></span></span></span></span></span></span></span></span></span></b><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">, <b>Vladimir Soloviev</b>, <b>César Mejia</b>, <b>Michelle Kraus</b>, <b>Sandra Ngan</b>, <b>Lynne Hsueh</b>, <b>Bridgette Arrindell</b>, </span></span></span><b><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">Olha</span></span></span> <span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlSpellingErrorV2, url(&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">Fihol</span></span></span></span></span></span></b><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">, <b>Nia </b></span></span></span><b><span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlSpellingErrorV2, url(&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">McCash</span></span></span></span></span></span></b><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">, </span></span></span><b><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">Lovedeep</span></span></span><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"> Grewal</span></span></span></b>, <b><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">Erli</span></span></span><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"> Fan</span></span></span></b>, <b>Guilherme Dos Reis Henriques</b> a<span data-contrast="none" style="user-select:text" xml:lang="EN-CA"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="font-variant-ligatures:none !important"><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">nd <b>Johnny Chung</b><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">.</span></span></span></span></span></span></span></span></span></span></span></span></p>__<p class="paragraph"><span style="background:white"><span style="vertical-align:baseline"><span style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="overflow-wrap:break-word"><span style="white-space:pre-wrap"><span style="font-kerning:none"><span data-contrast="none" style="user-select:text" xml:lang="EN-CA"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="font-variant-ligatures:none !important"><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">This award recognizes achievements in improving quality and reducing costs of academic administration in a range of areas, including admissions, systems, and registration (among others).</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p class="paragraph" paraeid="{cb6687ba-6b66-4596-86c6-893e9b69c8b2}{3}" paraid="726680709"><span style="background:white"><span style="vertical-align:baseline">“Congratulations to the UTM ‘<span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlSpellingErrorV2, url(/taxonomy/term/6910/feed/&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">AskRegistrar</span></span></span></span></span></span><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">’ team. It’s an honour to have so many of our Â鶹ֱ²¥app colleagues recognized by OURA,†says <a href="https:/vpsem.utoronto.ca/profile/angelique-saweczko/">University Registrar&nbsp;<b>Angelique </b></a></span></span></span><a href="https:/vpsem.utoronto.ca/profile/angelique-saweczko/"><b><span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlSpellingErrorV2, url(&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">Saweczko</span></span></span></span></span></span></b></a><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">. “This recognition is a testament to the amazing work and exceptional staff at the University of Toronto.â€</span></span></span></span></span></p>__<p class="paragraph"><span style="background:white"><span style="vertical-align:baseline"><span style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="overflow-wrap:break-word"><span style="white-space:pre-wrap"><span style="font-kerning:none"><span data-contrast="none" style="user-select:text" xml:lang="EN-CA"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="font-variant-ligatures:none !important"><span data-ccp-charstyle="normaltextrun" style="border-bottom:transparent; user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="background-image:var(--urlSpellingErrorV2, url(&quot;data:image/svg+xml"><span style="background-position-x:0%"><span style="background-position-y:100%">AskRegistrar<span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"> was implemented during the pandemic to streamline workflow, modernize service, and improve the student experience. The system, using the ServiceNow platform, supports more than 15,600 students on campus. Live statistical reports provide accurate information about student requests and needs, and the system assigns tickets to categories and staff to connect students to the staff member best equipped to respond.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p>__<p class="paragraph"><span style="background:white"><span style="vertical-align:baseline"><span style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="overflow-wrap:break-word"><span style="white-space:pre-wrap"><span style="font-kerning:none"><span data-contrast="none" style="user-select:text" xml:lang="EN-CA"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="font-variant-ligatures:none !important"><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">Since its launch in 2020, more than 115,400 tickets have been assigned through the <span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent">system;</span></span></span><span data-ccp-charstyle="normaltextrun" style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"> 44,892 of them in the last year. Response time has been reduced from 3-14 days to 1-3 business days. Cost savings to the university are estimated at $775K per year, at least, in terms of additional staff that would be required to meet student needs as quickly.</span></span></span> </span></span></span></span></span></span></span>&nbsp;</span></span></span></span></span></span></span></span></p>__<p>&nbsp;</p>_</div>_ ___ <div class="field field--name-field-source field--type-string field--label-hidden field__item">Provost Office</div>_ _ <div class="field field--name-field-top-story-hub-page- field--type-boolean field--label-above">_ <div class="field__label">Top Story (Hub page)</div> <div class="field__item">Off</div> </div> Thu, 09 Mar 2023 22:01:22 +0000 lanthierj 180566 at